Support

Questions about Gleapinn? Email support@gleapinn.app and we'll get back to you.

Common questions

Getting started

How do I get started?

Tap Link a card at the bottom of Home, and your bank signs you in. Then share a few brands and invite friends. Your feed fills in as your friends share.

Is Gleapinn available in other languages?

Gleapinn is available in English (US) only for now.

Cards

How do I link a card?

Tap Link a card at the bottom of Home. Your bank signs you in and transactions start syncing right away.

How do I add another card?

Tap Linked cards on Home, then the add card icon at the top of the Cards screen. The free plan includes one linked card, and Unlimited removes the cap. To upgrade, open Settings (the menu at the top right of Home) and tap Billing.

Why is one of my cards paused?

On the free plan one card stays active and the others are paused. Tap a paused card on the Cards screen to choose which one stays active, or get Unlimited to use them all.

Tap Linked cards on Home, then Reconnect on the banner above your cards. Syncing resumes as soon as your bank signs you back in.

Can I rename or reorder my cards?

Tap Linked cards on Home, then the menu on a card to rename it or change the sort order. Tap a card to show only its transactions and Insights.

How do I remove a card?

Tap Linked cards on Home, open the menu on the card, and choose Unlink card. It stops syncing new transactions.

Your spending

Where do I find a transaction?

Tap Linked cards on Home, then View all. Search by name or use the card and date chips to narrow the list, and tap a transaction for its details.

How do I see my spending for a different period?

Tap Linked cards on Home, then Insights at the bottom. Use the date chip to change the period and the card chip to switch cards.

Where's my spending by category?

Tap Linked cards on Home, then Insights. Under Spending by category, tap a category to see its transactions.

Can I change the currency amounts are shown in?

In Settings (the menu at the top right of Home), tap Display currency. You can also tap the currency icon at the top of the Cards screen.

What can my friends see?

Friends see the brands you've shared and how often you go, never how much you spend. Every brand stays private until you share it.

Tap Shared brands on Home, find the brand, and tap its Private badge. Switch Sharing on and tap Save.

Tap Shared brands on Home, tap the Shared pill, then the brand's Shared badge. Switch Sharing off and tap Save.

Where do I review new brands?

When a new brand shows up on your card, it waits for a privacy check. Tap the bell at the top of Home, then Brands awaiting review, and choose shared or private for each.

What privacy settings can I change?

In Settings (the menu at the top right of Home), tap Privacy & data to turn error reporting on or off. To change which brands you share, tap Shared brands on Home.

How do I download my data?

In Settings (the menu at the top right of Home), tap Privacy & data, then Download My Data. Your data opens in the share sheet so you can save or send it.

How do I delete my account?

See Delete your account.

Friends

How do I add a friend?

In Settings (the menu at the top right of Home), tap the QR icon next to your name. Friends can scan your code, or tap Invite to send them your link.

How do I scan a friend's QR code?

In Settings (the menu at the top right of Home), tap the QR icon, then Scan, and point your camera at your friend's code. You can then send them a request.

Can I get a new invite link?

Open your invite from the QR icon in Settings and tap Reset QR code. Your old code and link stop working, and a new one replaces them.

Where are my friend requests?

Friend requests show up in Notifications, the bell at the top of Home. Tap the check to accept or the X to decline.

How do I remove a friend?

Open the friend's profile and tap Remove friend. To withdraw a request you sent, open their profile and tap Cancel request.

What are Favorites?

Favorites are your closest friends. Open a friend's profile and turn on Favorites, then tap Feed on Home and the Favorites pill to see just them.

Can I mute or rename a friend?

Open the friend's profile and turn off Notifications to mute them, or tap Nickname to rename them. Only you see the nickname.

Home and Stats

What are the feed tabs?

Tap Feed on Home. All shows your friends' activity, You shows only yours, Favorites shows your closest friends, and your Circles sit next to them as pills.

How do I see a friend's activity?

Tap a friend's row on Home to see their activity, or search their name. Tap their name at the top to open their profile.

How do I search?

Tap the search bar on Home to find friends, brands, or Circles. To search your feed instead, tap Feed on Home, then Search activity at the top.

What's a nod?

A nod is a quick hello on a friend's activity: tap Nod on their card in your feed. To see who nodded at yours, tap Nodded on your own card.

How do I create or edit a Circle?

A Circle is a named list of friends you can filter your feed by. Tap Feed on Home, then the plus at the end of the pill row. Name the Circle, add friends, and tap Create. To edit one, tap its pill, then its name at the top: you can rename it, change who's in it, reorder your Circles, or delete it.

Where are Stats?

Tap Stats on Home to see where your friends go most, by brand, category, and time. Tap the range pill to switch between Week, Month, and 3 months.

How do I read the timing heatmap?

Under Timing in Stats, darker cells are busier times. Tap a cell to see who went. In your You view, a cell shows that day's brands and spending.

Brands

How do I see my ranking at a brand?

Open a brand from Shared brands or search, then tap Ranking. It shows how often you and your friends go there, never amounts.

Unlimited and billing

How do I restore Unlimited on a new phone?

In Settings (the menu at the top right of Home), tap Billing, then Restore purchases. Use the same App Store or Google Play account you bought Unlimited with.

My Unlimited payment failed

Update your payment method in your App Store or Google Play subscription settings to keep Unlimited.

How do I cancel Unlimited?

Unlimited is billed through the App Store or Google Play, so cancel it in that store's subscription settings. Deleting your account doesn't cancel it.

Account and settings

You can sign in with Apple, Google, or an email link. Sign in the same way each time to reach the same account.

How do I change my username?

In Settings (the menu at the top right of Home), tap Profile, then Username. You can change it once every 30 days if the new one is free.

How do I change my photo or name?

In Settings (the menu at the top right of Home), tap Profile. Tap your photo to change it, or Display name to edit or remove it.

How do I switch to dark mode?

In Settings (the menu at the top right of Home), choose Light, Dark, or System under Appearance. The change applies immediately.

I'm not getting notifications

In Settings (the menu at the top right of Home), tap Notifications to choose which alerts are pushed to you. If nothing arrives, check that Gleapinn is allowed in your phone's notification settings.

How do I clear my notifications?

Tap the bell at the top of Home. Use the All, To Do, and Wallet pills to filter, and Mark all read to clear them.

How do I log out?

In Settings (the menu at the top right of Home), tap Log out at the bottom.

How do I contact support?

Email support@gleapinn.app. In the app, open Settings (the menu at the top right of Home), tap About, then Help & support.

For privacy requests, email privacy@gleapinn.app.